Frequently Asked Questions
Ordering
What methods of payment do you accept?
We accept all major credit cards.
Can I order something I don’t see online?
We have a large inventory of items and some items may not be listed online. If you are placing an order and don’t see an item you need, please contact us here for more info.
How do I order in volume? Do you offer volume discounts?
Yes, you can order in volume and we do offer volume discounts, however, we recommend that you set up a commercial account for any volume purchases. Our commercial division is best equipped to handle all volume orders and shipments. Please see below for questions on commercial accounts or visit our Commercial page for more info.
What do I do if a product is damaged when it gets delivered? What if an item is missing?
Way to Grow is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly via email at info@waytogrow.net to file a claim. Please save all packaging material and damaged goods before filing a claim.
Can I track my orders?
Yes. You will receive a tracking number within 2 business days of placing an order.
If I have support questions, who do I talk to?
Have a question or concern? Leave our team a message on our contact form and someone will get back to you quickly.
Shipping
Where do you ship in the U.S.?
We have a large inventory of items and some items may not be listed online. If you are placing an order and don’t see an item you need, please contact us here for more info.
Do you ship outside of the U.S.?
We have a large inventory of items and some items may not be listed online. If you are placing an order and don’t see an item you need, please contact us here for more info.
Returns
What is your return policy?
We will accept returns on undamaged, unopened items with proof of purchase. To start a return, please email info@waytogrow.net No returns on special orders. A 20% restocking fee will be charged on all returns. Any shipping fees for returns of online purchases are the customer’s responsibility. Refunds will be issued within seven business days of receipt of the product.
How do I ship a return item?
Please keep your tracking number and send returns to:
Way to Grow/Online RMA
6395 Gunpark Drive Unit P
Boulder CO 80301
Commercial Accounts
How do I open a commercial account?
You can apply for a commercial account on our Commercial page.
What is the benefit of opening a commercial account?
Our commercial sales team can provide the best currently available pricing, access to innovative and new products, volume discounts, personalized services and follow-through, short turnaround times and a high level of honesty, and integrity. Contact one of our commercial account managers today to see what our commercial team can do for you.
Careers
Are you hiring? Where do I apply for a job?
We are always accepting resumes and are happy to talk to qualified and passionate individuals who are eager to work in the industry with us. Please send your resume and cover letter to info@waytogrow.net